Client Charter

At the Department of Academic Affairs Sultan Idris Education University, we will :

Promise and commit to provide an efficient, professional, ethical and friendly service to our client as follows :

Client Charter

Ensure the online offer letter and enrolment information/guidelines are on the Enrolment official website that can be assessed by the candidates within three (3) days after receiving the confirmation of successful candidate.

Ensure the students and lecturers are able to obtain the class schedule via online latest by five (5) working days before the class commences.

Manage deferment and quitting of study is within three (3) working days from the date of approval from the dean of the faculty. 

Ensure the examination schedules are announced to students two (2) weeks in prior before the examination commenced. 

Ensure the examination questions are available for the Head of Invigilators within thirty (30) minutes before the examination commenced. 

Ensure that students’ examination results are announced one (1) day after the University Examination Committee Council have certified it.

Ensure the result of Senate Meeting is distributed to the related centre or faculty for further action within fourteen (14) working days after the Senate Meeting is held.  

Ensure the convocation invitation letters are issued thirty (30)  working days before the date of the convocation ceremony.

Ensure the academic transcripts are issued within fourteen (14) working days after the Senate certified the students’completion of the study.

Ensure every complaint made by the clients are addressed within at most three (3) working days. 

Our Location

About UsAcademic Division
Universiti Pendidikan Sultan Idris
35900 Tanjong Malim Perak , Malaysia.
Tel : +605-4506315 / 5172 / 6932 / 6321/ 6313 / 6614 / 6992 
Fax : +605-4582670
Email : This email address is being protected from spambots. You need JavaScript enabled to view it.

Others Link

Kementerian Pendidikan Malaysia PTPTN Jabatan Perkhidmatan Awam SPP MQA MyBSN Kajian Pengesanan